Job vacancy Customer Service Manager

JOB BY
Creative Job (Pvt.) Ltd.
Jwagal 10, Kupondol, Lalitpur
  01-5261018
  9867976611 ( Job Posting Service)

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WORK AT
Classic Tech Pvt. Ltd
New Baneshwor
Job Type
Employee
Job Status
Full Time
Announced
24 June, 2021
Job Title

Customer Service Manager

Job Location
Job Presentation

  • Address customers’ inquiries and complaints through telephone, email, letter, face-to-face and so on.
  • Works towards the solution of customers’ complaints successfully by investigating their problems thoroughly.
  • Motivate and improve the performance of entire customer service team
  • Train employees and technicians to deliver a high standard of customer service.
  • Suggest system and process improvement for the faster delivery channel. 

Job Specification

  • Customer oriented candidate with proven experience of more than 4 years in Customer Engagement
  • Enthusiastic person having minimum Masters degree and work experience relatively in Hospitality & Service Industry
  • Leader having minimum 2 years of experience in Managerial position
  • Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach
  • Highly motivated and ambitious in achieving goals
  • Working as per company policies and maintaining proper discipline
  • Candidate having own vehicle with valid license

Apply Instructions

Benefits:

  • Working in a team environment where initiative and dedication is encouraged
  • An equal opportunity workplace that values diversity and does not discriminate
  • High level of responsibility with opportunities to learn and grow
  • Attractive salary based on experience and qualifications
  • Social Security Fund Benefit (Pension +Gratuity)
  • Annual Performance Appraisal System
  • Festival expense allowance
  • Accident insurance
  • Fuel and Maintenance Allowances

Interested candidates can send their Updated Resume and cover letter to [email protected] . Candidates are requested to clearly specify the position that they are applying for. 

Valid Till
8 Jul, 2021


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