Job vacancy Technical Support Representative

JOB BY
Kantipurjob.com
Lalitpur, Kathmandu
   +977 1-4251599, +977 1-5532572

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WORK AT
Kantipur Management Pvt Ltd
Job Type
Employee
Job Status
Full Time
Announced
09 December, 2021
Job Title

Technical Support Representative

Job Presentation
  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS.
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately.
  • Receive and disseminate accurate information.
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Build sustainable relationship and engage customers by taking extra miles.
  • Meet personal/team qualitative and quantitative target.


  • Duty Station: Baluwatar

    Interested candidates are requested to drop in their Updated CV to [email protected]

    Please Mention the Job Title in the Subject Line.

    Requirements
    • Excellent communication and interpersonal skills.
    • Time and quality focused.
    • Determined and can work under pressure.
    • A team player.
    • Customer satisfaction oriented.


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