Job vacancy L2 Support-ISP

• Closely work with L1 technical support to resolve customer end technical issues with designated SLA Train.
• Provide on the job technical training to L1 technical support. Work closely with Systems/Network troubleshooting team in order to resolve complex support issues needing multidiscipline approach.
• Responsible for coordinating with field operations team (onsite team) in resolving technical issues requiring field support.
• Responsible for communicating field/network/systems incidents updates received from different sources to General support and L1 Technical Support.
• Responsible for resolution of technical issues of all the customers.
• Demonstrates the ability to lead, communicate and champion Dish Home Principles and Standard Operating Procedures.
• Provides coaching and training ton performance expectations.