Job vacancy L2 Support Executive-ISP

JOB BY
Kantipurjob.com
Lalitpur, Kathmandu
   +977 1-4251599, +977 1-5532572

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WORK AT
Kantipur Management Pvt Ltd
Job Type
Employee
Job Status
Full Time
Announced
23 February, 2022
Job Title

L2 Support Executive-ISP

Job Presentation
  • Closely work with L1 technical support to resolve customer end technical issues with designated SLA Train.
  • Provide on the job technical training to L1 technical support. Work closely with Systems/Network troubleshooting team in order to resolve complex support issues needing multidiscipline approach.
  • Responsible for coordinating with field operations team (onsite team) in resolving technical issues requiring field support.
  • Responsible for communicating field/network/systems incidents updates received from different sources to General support and L1 Technical Support.
  • Responsible for resolution of technical issues of all the customers.
  • Demonstrates the ability to lead, communicate and champion Dish Home Principles and Standard Operating Procedures.
  • Provides coaching and training ton performance expectations.


  • Duty Station: Nakhu, Lalitpur

    Applying Instruction:

    Interested candidates meeting mentioned criteria are requested to send their resume at [email protected] by mentioning position applied.

    Requirements
    • Completed Bachelor’s degree in IT faculty (BE, BSC.CSIT, BIT) or running last semester.
    • Non-technical (B.B.S) background with 2 years of experience in related field.
    • Intermediate (HSEB) with 5 years of experience in related sector.
    • Working knowledge on Customer Support Department.
    • Familiar with the ISP industry.
    • Excellent interpersonal and communication skills.
    • Proficient in Microsoft Office.


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