Job vacancy Support Associate Expert

JOB BY
Kantipurjob.com
Lalitpur, Kathmandu
   +977 1-4251599, +977 1-5532572

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WORK AT
Kantipur Management Pvt Ltd
Job Type
Employee
Job Status
Full Time
Announced
07 March, 2022
Job Title

Support Associate Expert

Job Presentation
  • To effectively handle the customer's call to gather customer's information and to determine the issue, the customer is facing.
  • To register the ticket on proper support ticket heading
  • Troubleshoot internet and IPTV issues
  • Provide effective resolutions to all the escalated issues.
  • Empathize with the customer and build the rapport.
  • Correct escalation to upstream and downstream department


    • Shifts Available:

    8 AM - 12 PM

    11 AM - 3 PM

    Applying Procedure:

    Interested candidates meeting mentioned criteria are requested to send their email at [email protected] by mentioning CC-V-001 in subject line.

    Requirements
    • Have a passion for internet and technology.
    • Passion for care, curious to listen and empathetic in nature.
    • Active Communicator
    • Enthusiastic and Problem Solver
    • Ability to work as part of a team to achieve individual and team results
    • You have the flexibility to work any shift


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