Job vacancy Customer Service Representative

JOB BY
Kantipurjob.com
Lalitpur, Kathmandu
   +977 1-4251599, +977 1-5532572

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WORK AT
Kantipur Management Pvt Ltd
Job Type
Employee
Job Status
Full Time
Announced
25 April, 2022
Job Title

Customer Service Representative

Job Presentation
  • Target identification and sales planning
  • Actively manage your own pipeline of qualified prospects.
  • Work with the management team to prioritise prospects.
  • Sales Administration
  • Maintain updated sales records and prospect status on the CRM platform.
  • Work closely with the management team to forecast and allocate resources for new prospects, requests, and requirements.
  • Customer Support
  • Answer all questions related to Zegal and escalate when necessary
  • Educate and empower our customers to become better Zegal users
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Drive product change and improvement to make Zegal the leading support platform
  • Update and maintain CRM with engagement activities


    • Job Location: Jawalakhel, Lalitpur, Nepal

    Applying Procedure:

    Interested candidates meeting mentioned criteria are requested to send their CV by mentioning position applied at [email protected]

    Requirements
    • ​​​​​​​​​​​​​​Ability to empathise with customers in a genuine way that lets them know you care about their issues.
    • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
    • Account management experience and experience in building and nurturing longer-term relationships with clients.
    • 6 months of experience in selling to small and medium enterprises and/ or Customer Service.


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