Job vacancy Customer Service Representative

JOB BY
Kantipurjob.com
Lalitpur, Kathmandu
   +977 1-4251599, +977 1-5532572

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WORK AT
Foodmandu Pvt. Ltd.
Job Type
Employee
Job Status
Full Time
Announced
05 May, 2022
Job Title

Customer Service Representative

Job Presentation
  • Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.
  • Develop effective communication strategies on various communication channels of the organization building brand reputation.
  • Managing internal communication (newsletter, emails etc).
  • Drafting content (e.g. press releases) for mass media or company website.
  • Acting as liaisons between customer and organization to resolve the issue, complaint or inquiry liaising with internal departments.
  • Perform “damage control” in cases of bad publicity.
  • Facilitate the resolution of disputes with the public or external vendors.
  • Assist in communication of strategies or messages from senior leadership or various department.


  • Working Hours: Flexible Duty Hours

    • Willing to work in evening shift also.
    • Willing to work in weekends and public holidays.

    Salary: As per company rule

    • Basic pay along with overtime and night allowances
    • Must have a driving license and personal vehicle.

    Applying Procedure:

    Interested candidates meeting mentioned criteria are requested to send their CV at [email protected] by mentioning position applied.

    Requirements
    • Experience in customer handling and problem solving.
    • Experience in copy writing and editing.
    • Solid understanding of project management principles.
    • Working knowledge of MS Office.
    • Excellent communication (oral and written) and presentation skills.
    • Outstanding organizational and planning abilities.
    • Proficient command of English.
    • Comprising knowledge of CRM tools would be a value addition.


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